Three Gifts from Penny Rheingans
My mother's given me an awful lot over these 23-odd years, but here are three gifts from her I'm particularly thankful for:
1) An instinct to not assign to malice that which is explained by ignorance -- to seek first to teach, rather than fight. It's easy to assume that the person causing you harm thinks the same way you do, and so is doing it on purpose -- but surprisingly often, that's not the case. And when the culprit really is malice or active apathy, I learned from Mom just how strong relentless politeness can be at clearing problems.
2) A thorough appreciation for the power of good visual design. Mom's a computer scientist with research interests in visualizing data, and to this day, I'll call her when a problem at work seems to call for some special technique. Some of the best tricks I know (and regularly use!